Refund and Cancellation Policy

Order Cancellations

Wholesale orders may be canceled within 24 hours of submission at no charge. After 24 hours, ingredients and production are already underway, so cancellations are no longer eligible for a refund.

Refunds

Because all wholesale soups are made‑to‑order and produced specifically for your business, all sales are final once payment is received. We do not offer refunds for:

• change of preference

• over‑ordering

• scheduling conflicts

• failure to pick up or accept delivery

Quality Guarantee

If there is ever an issue with product quality, labeling, or packaging, please contact us within 48 hours of delivery or pickup. We will gladly replace the affected gallons or issue a credit toward your next order.

Missed Pickup or Delivery

If a pickup is missed, you may reschedule at no charge. If a delivery attempt is missed, a $10 re‑delivery fee applies.

Payment

An invoice will be emailed after your wholesale order is submitted. Production and scheduling begin once payment is received.