WHOLESALE Terms & Conditions

Order Minimum

All cafe/restaurant wholesale soup orders require a minimum of 2 gallons, and a minimum of 12-8 oz. or 16 oz. containers for retail locations.

Lead Time

Wholesale orders require 3–5 business days for production and scheduling. Rush orders may be accepted based on availability and may incur an additional fee.

Payment

An invoice will be emailed after your order is submitted. Payment must be received before production begins. Orders are not scheduled for delivery or pick up until payment is complete.

Delivery & Pickup

Pickup is free at 647 East Market Street, Akron, OH 44304. Delivery is free within Akron city limits. A $15 delivery fee applies for locations up to 15 miles outside Akron. Delivery fees for distances beyond 15 miles may vary.

Cancellations

Orders may be canceled within 24 hours of submission at no charge. After 24 hours, cancellations are no longer eligible for a refund.

Refunds

All wholesale sales are final once payment is received. If there is an issue with product quality, labeling, or packaging, please notify us within 48 hours for replacement or credit.

Storage & Handling

Note for cafes: All soups are delivered frozen and must be stored at safe temperatures. Once thawed, soups should be used within 3–4 days. Retail locations: soups are delivered fresh and should be restocked/discarded after 5 days.

Re‑Delivery

If a delivery attempt is missed, a $10 re‑delivery fee applies.